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IT Service Management Tool

Part of IT Service Management Tool.

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Topdesk is the IT Service Management Tool (ITSM) used by the Colleague Care Team at NGN to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.

Published
23 Jul 2024
Status
complete
CPV
72000000 — IT services: consulting, software development, Internet and support
Tender period
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FAQs about this notice

What type of notice is this?

This is a award,contract published via Find a Tender on 23 Jul 2024.

Which procurement does this notice belong to?

It is part of "IT Service Management Tool", published by NORTHERN GAS NETWORKS LIMITED.

Has this notice resulted in an award?

1 award is recorded on this notice, including to Top Desk UK Limited.

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