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IT Magement Service Tool

Part of IT Magement Service Tool.

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We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.

Published
27 May 2025
Status
complete
CPV
Tender period
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Awards

Other notices in this procurement

This is the only notice on record.

FAQs about this notice

What type of notice is this?

This is a award,contract published via Find a Tender on 27 May 2025.

Which procurement does this notice belong to?

It is part of "IT Magement Service Tool", published by General Pharmaceutical Council.

Has this notice resulted in an award?

1 award is recorded on this notice, including to Top Desk UK Limited.

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