Tender notice · Find a Tender
Customer Experience Platform
Part of Customer Experience Platform.
To deliver its Customer Experience Strategy Norfolk County Council have approved a new Customer Experience Programme – ‘One Customer, One Council’. One of the key areas of work for that programme is to update the technology the Council uses from the ‘front door’ to manage interactions with customers ( from the start of the interaction to the end), and it is this which is the subject of this statement of requirements and procurement exercise. The Council intends to procure a SaaS solution or solutions to unify and simplify its customer experience platform, thereby reducing the need for inter…
- Procurement
- Customer Experience Platform
- Published
- 15 Sept 2022
- Status
- active
- CPV
- 72000000 — IT services: consulting, software development, Internet and support
- Tender period
- — – 18 Oct 2022
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a tender notice published via Find a Tender on 15 Sept 2022.
Which procurement does this notice belong to?
It is part of "Customer Experience Platform", published by Norfolk County Council.
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