Introducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre. The solution must: be capable of running enough concurrent (infinite) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be accessible; be capable of running 24/7 without supervision; have skills-based routing for more complex queries during Contact Centre opening hours; have a dashboard; be capable of running reports on chats; be compatible with a variety of device…
- Procurement
- Conversational AI
- Published
- 7 Mar 2019
- Status
- complete
- CPV
- 48000000 — Software package and information systems
- Tender period
- — – 9 Jan 2019
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 7 Mar 2019.
Which procurement does this notice belong to?
It is part of "Conversational AI", published by STAR PROCUREMENT LIMITED.
Has this notice resulted in an award?
1 award is recorded on this notice, including to BRITANNIC TECHNOLOGIES LIMITED.
Get the full procurement picture
Enable turns the UK's public-contract data into pipeline intelligence for bid and capture teams. Talk to us about access, alerts and tailored market analysis.
Get in touch with Enable