DWP are looking to develop new operational insight through integration of data assets. DWP want to bring together data which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This will provide the ability to see agent productivity and customer journey/experience to enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.
- Procurement
- Citizen Event History
- Published
- 21 Sept 2020
- Status
- complete
- CPV
- 72222300 — Information technology services
- Tender period
- — – 13 Sept 2020
Awards
Other notices in this procurement
This is the only notice on record.
FAQs about this notice
What type of notice is this?
This is a award notice published via Contracts Finder on 21 Sept 2020.
Which procurement does this notice belong to?
It is part of "Citizen Event History", published by Department for Work and Pensions.
Has this notice resulted in an award?
1 award is recorded on this notice, including to Scott Logic Ltd.
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