To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
- Procurement
- Call Centre Solution
- Buyer
- Southern Housing
- Published
- 25 Jun 2024
- Status
- complete
- CPV
- 64200000 — Telecommunications services
- Tender period
- —
Awards
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a award,contract published via Find a Tender on 25 Jun 2024.
Which procurement does this notice belong to?
It is part of "Call Centre Solution", published by Southern Housing.
Has this notice resulted in an award?
1 award is recorded on this notice, including to 8x8 UK Limited.
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