To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
- Procurement
- Call Centre Solution
- Buyer
- Southern Housing
- Published
- 19 Oct 2023
- Status
- active
- CPV
- 64200000 — Telecommunications services
- Tender period
- — – 21 Nov 2023
Other notices in this procurement
FAQs about this notice
What type of notice is this?
This is a tender notice published via Find a Tender on 19 Oct 2023.
Which procurement does this notice belong to?
It is part of "Call Centre Solution", published by Southern Housing.
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