Contracts Finder · Award
Voice of the Customer
A public procurement published by Livv Housing Group via Contracts Finder.
- £158k
- Award value
- —
- Tender value
- 2
- Suppliers
- 2
- Awards
- 3
- Notices
- Award
- Stage
Overview
Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, with c.13,000 homes and c.20,000 customers, of varying tenure and type, with a strong community presence. Our ambition is to become an intelligence led, data driven organisation, where we act upon and predict the needs of our customers, unlocking potential and giving people and communities opportunities to flourish. Livv Housing Group currently carry out transactional surveys following over 80,000 customer transactions each year, resulting in direct feedback on customer ease and satisfaction from over 30% of our customer base. This provides valuable insight which is used to directly improve the…
Key details
- Buyer
- Livv Housing Group
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- active
- CPV classification
- 79342311 — Customer satisfaction survey
- Currency
- GBP
- Total award value
- £158,000
- Tender value
- —
- First published
- 20 Jan 2023
- Last updated
- 21 Jun 2023
Awards
2 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Price Waterhouse Coopers | — | 17 Apr 2023 | active | £158k |
| Qualtrics LLC | — | 17 Apr 2023 | active | £158k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Livv Housing Group
FAQs about this procurement
Who is the buyer for "Voice of the Customer"?
Voice of the Customer is a UK public-sector procurement published by Livv Housing Group via Contracts Finder.
Has "Voice of the Customer" been awarded?
Yes — 2 awards are recorded, with a reported total value of £158,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Voice of the Customer"?
2 suppliers are linked: Price Waterhouse Coopers, Qualtrics LLC.
What is "Voice of the Customer" worth?
The reported award value is £158,000.
When was "Voice of the Customer" published?
It was first published on 20 Jan 2023 and last updated on 21 Jun 2023, across 3 notices.
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