Find a Tender · Tender
Ticket Protection
A public procurement published by LONDON NORTH EASTERN RAILWAY LIMITED via Find a Tender.
- —
- Award value
- £3m
- Tender value
- 0
- Suppliers
- 0
- Awards
- 2
- Notices
- Tender
- Stage
Overview
LNER is committed to not only revolutionising how we deliver rail services but also enriching the end-to-end travel experience for our customers. Recognising the evolving needs of travellers, we aim to integrate relevant travel essentials at every stage of the journey, ensuring it feels effortless and tailored to individual needs. LNER is exploring a new Ticket Protection product to give customers greater flexibility and confidence when booking rail journeys. For a small fee, passengers would be able to protect their ticket purchase and claim a refund if they are unable to travel due to eligible, unforeseen events. Project Overview The goal is to offer a simple, customer-friendly add-on dur…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Tender
- Status
- planning
- CPV classification
- —
- Currency
- GBP
- Total award value
- —
- Tender value
- £3,000,000
- First published
- 5 Sept 2025
- Last updated
- 21 Nov 2025
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from LONDON NORTH EASTERN RAILWAY LIMITED
FAQs about this procurement
Who is the buyer for "Ticket Protection"?
Ticket Protection is a UK public-sector procurement published by LONDON NORTH EASTERN RAILWAY LIMITED via Find a Tender.
Has "Ticket Protection" been awarded?
No award has been recorded yet. The current lifecycle stage is "Tender".
What is "Ticket Protection" worth?
The reported tender value is £3,000,000.
When was "Ticket Protection" published?
It was first published on 5 Sept 2025 and last updated on 21 Nov 2025, across 2 notices.
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