Find a Tender · Contract
SPS-02244 Microsoft Service Support
A public procurement published by Scottish Prison Service via Find a Tender.
- —
- Award value
- —
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Contract
- Stage
Overview
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- complete
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 4 Nov 2025
- Last updated
- 4 Nov 2025
Awards
1 award recorded on this procurement.
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Scottish Prison Service
FAQs about this procurement
Who is the buyer for "SPS-02244 Microsoft Service Support"?
SPS-02244 Microsoft Service Support is a UK public-sector procurement published by Scottish Prison Service via Find a Tender.
Has "SPS-02244 Microsoft Service Support" been awarded?
Yes — 1 award is recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "SPS-02244 Microsoft Service Support"?
1 supplier is linked: Bridgeall.
When was "SPS-02244 Microsoft Service Support" published?
It was first published on 4 Nov 2025 and last updated on 4 Nov 2025, across 1 notice.
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