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Contracts Finder · Award

RM6181.

A public procurement published by Crown Commercial Service via Contracts Finder.

Contracts FinderAward
£3.5bn
Award value
£3.5bn
Tender value
18
Suppliers
18
Awards
13
Notices
Award
Stage

Overview

Crown Commercial Service (CCS) intends to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework will have 2 lots: - Lot 1 Contact Centres - for the provision of contact centres servicing citizen and indust…

Key details

Buyer
Crown Commercial Service
Source
Contracts Finder
Lifecycle stage
Award
Status
active
CPV classification
48400000 — Business transaction and personal business software package
Currency
GBP
Total award value
£3,500,000,000
Tender value
£3,500,000,000
First published
6 Apr 2021
Last updated
8 Apr 2025
View the original notice

Awards

18 awards recorded on this procurement.

SupplierCompanies HouseAwardedStatusValue
NCO EUROPE LIMITED0312258129 Jul 2021active£3.5bn
go-centric ltd0737718029 Jul 2021active£3.5bn
TELEPERFORMANCE LIMITED0206028929 Jul 2021active£3.5bn
VENTRICA LTD0690856029 Jul 2021active£3.5bn
HINDUJA GLOBAL SOLUTIONS UK LIMITED0301779929 Jul 2021active£3.5bn
Arvato Ltd0392330729 Jul 2021active£3.5bn
FOUNDEVER GB LIMITED0345078629 Jul 2021active£3.5bn
SHARED SERVICES CONNECTED LIMITED ('SSCL')—29 Jul 2021active£3.5bn
TTEC (UK) SOLUTIONS LIMITED0318017129 Jul 2021active£3.5bn
Capita Business Services Limited0229974729 Jul 2021active£3.5bn
SERCO LIMITED0024224629 Jul 2021active£3.5bn
G4S0499220729 Jul 2021active£3.5bn
CHARLES NOVACROFT DIRECT LIMITED0360121429 Jul 2021active£3.5bn
THE CONTACT COMPANY LTDCE01423529 Jul 2021active£3.5bn
ResQ Limited0771175429 Jul 2021active£3.5bn
ACCENTURE (UK) LIMITED0475730129 Jul 2021active£3.5bn
Liberator UK Ltd—29 Jul 2021active£3.5bn
NHS Shared Business Services Limited0528044629 Jul 2021active£3.5bn

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Tender noticeRM6181.
  2. Tender amendmentRM6181.
  3. Tender amendmentContact Centres and Business Services
  4. Tender amendmentContact Centres and Business Services
  5. Tender amendmentContact Centres and Business Services
  6. Tender amendmentContact Centres and Business Services
  7. Tender amendmentContact Centres and Business Services
  8. Tender amendmentContact Centres and Business Services
  9. Tender amendmentContact Centres and Business Services
  10. Tender amendmentContact Centres and Business Services
  11. Tender amendmentContact Centres and Business Services
  12. Award noticeContact Centres and Business Services
  13. Award updateContact Centres and Business Services

All suppliers

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FAQs about this procurement

Who is the buyer for "RM6181."?

RM6181. is a UK public-sector procurement published by Crown Commercial Service via Contracts Finder.

Has "RM6181." been awarded?

Yes — 18 awards are recorded, with a reported total value of £3,500,000,000. The current lifecycle stage is "Award".

Which suppliers are involved in "RM6181."?

18 suppliers are linked: NCO EUROPE LIMITED, go-centric ltd, TELEPERFORMANCE LIMITED, VENTRICA LTD, HINDUJA GLOBAL SOLUTIONS UK LIMITED, Arvato Ltd, FOUNDEVER GB LIMITED, SHARED SERVICES CONNECTED LIMITED ('SSCL').

What is "RM6181." worth?

The reported award value is £3,500,000,000.

When was "RM6181." published?

It was first published on 6 Apr 2021 and last updated on 8 Apr 2025, across 13 notices.

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