Contracts Finder · Award
QU069 - Customer Satisfaction - AWARD
A public procurement published by Birmingham City Council via Contracts Finder.
- —
- Award value
- —
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Birmingham City Council requires a supplier for the provision of measuring citizen satisfaction with its council services across multiple channels. Birmingham City Council is seeking a solution to measure customer satisfaction with their council services across multiple channels. Customer Services will require a measure of customer satisfaction that can be used to identify where improvements are needed. There is a requirement to be able to identify the interaction with the council when verbatim feedback has been received - this includes contacts via the online account and telephone. This contract will be for a period of 12 months commencing…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79342300 — Customer services
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 8 Aug 2017
- Last updated
- 8 Aug 2017
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| ROL Solutions Ltd | 03731519 | 20 Jul 2017 | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Birmingham City Council
FAQs about this procurement
Who is the buyer for "QU069 - Customer Satisfaction - AWARD"?
QU069 - Customer Satisfaction - AWARD is a UK public-sector procurement published by Birmingham City Council via Contracts Finder.
Has "QU069 - Customer Satisfaction - AWARD" been awarded?
Yes — 1 award is recorded. The current lifecycle stage is "Award".
Which suppliers are involved in "QU069 - Customer Satisfaction - AWARD"?
1 supplier is linked: ROL Solutions Ltd.
When was "QU069 - Customer Satisfaction - AWARD" published?
It was first published on 8 Aug 2017 and last updated on 8 Aug 2017, across 1 notice.
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