Provision of Customer Information Solution Software, Support & Maintenance

Northern Trains Limited is seeking to replace its existing Customer Information System software by July 2027 and are therefore looking to engage the supply market to understand the available solutions currently deployed in similar organisations. The proposed solution should consider the complex nature of Northern's extensive network: • 2,500 services run per day • 474 stations • 345 trains • 3,158km of route • 1650 Customer Information screens • 400 Public Address devices. Northern will be looking to procure a solution that enables the following core functionality: • Provide both visual and audible customer information across the network. • Provide a cloud or 3rd party hosted, browser-bas…