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Contracts Finder · Award

Provision of Contact Centre Services

A public procurement published by Crown Commercial Service via Contracts Finder.

Contracts FinderAward
£40m
Award value
£40m
Tender value
1
Suppliers
1
Awards
1
Notices
Award
Stage

Overview

To provide a range of contact centre services to support the Home Office customers with a range of services. This will be a second contact centre contract to support capacity planning during peak demand period for HMPO and support other Home Office departments.

Key details

Buyer
Crown Commercial Service
Source
Contracts Finder
Lifecycle stage
Award
Status
complete
CPV classification
75100000 — Administration services
Currency
GBP
Total award value
£40,000,000
Tender value
£40,000,000
First published
10 Jan 2023
Last updated
10 Jan 2023
View the original notice

Awards

1 award recorded on this procurement.

SupplierCompanies HouseAwardedStatusValue
Serco Limited002422466 Dec 2022active£40m

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Award noticeProvision of Contact Centre Services

All suppliers

Frameworks & programmes

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FAQs about this procurement

Who is the buyer for "Provision of Contact Centre Services"?

Provision of Contact Centre Services is a UK public-sector procurement published by Crown Commercial Service via Contracts Finder.

Has "Provision of Contact Centre Services" been awarded?

Yes — 1 award is recorded, with a reported total value of £40,000,000. The current lifecycle stage is "Award".

Which suppliers are involved in "Provision of Contact Centre Services"?

1 supplier is linked: Serco Limited.

What is "Provision of Contact Centre Services" worth?

The reported award value is £40,000,000.

When was "Provision of Contact Centre Services" published?

It was first published on 10 Jan 2023 and last updated on 10 Jan 2023, across 1 notice.

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