Programme Assurance Review in support of

At the VOA we are re-designing and simplifying our core business processes, while also implementing new, more flexible data structures and technology systems to support those processes. This work is necessary to meeting our commitment to delivering more regular business rates revaluations. This will increase the volume of work we face and our corresponding cost base, requiring significant changes to the way we operate to increase our productivity and continue to meet our customers' quality and timeliness expectations. For more detailed information, please refer to the attached requirement spacification.