Contracts Finder · Award
Phase 2 Contact Centre Services
A public procurement published by Department for Work and Pensions via Contracts Finder.
- £200m
- Award value
- £200m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Award
- Stage
Overview
The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (following a 3 month implementation period) with the option to extend up to a further one year plus up to a further one year. (3+1+1). The expected value range is £120m to £200m depending upon whether options to extend are exercised. The Successful Supplier must deliver a consistent, high quality telephony service which will identify continuous improvement opportunities and the potential for innovation to the services. They must be able to flexibly deploy…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79512000 — Call centre
- Currency
- GBP
- Total award value
- £200,000,000
- Tender value
- £200,000,000
- First published
- 12 Jan 2023
- Last updated
- 25 Jan 2023
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| G4S Facilities Management (UK) Ltd | 03333860 | 19 Dec 2022 | active | £200m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
FAQs about this procurement
Who is the buyer for "Phase 2 Contact Centre Services"?
Phase 2 Contact Centre Services is a UK public-sector procurement published by Department for Work and Pensions via Contracts Finder.
Has "Phase 2 Contact Centre Services" been awarded?
Yes — 1 award is recorded, with a reported total value of £200,000,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Phase 2 Contact Centre Services"?
1 supplier is linked: G4S Facilities Management (UK) Ltd.
What is "Phase 2 Contact Centre Services" worth?
The reported award value is £200,000,000.
When was "Phase 2 Contact Centre Services" published?
It was first published on 12 Jan 2023 and last updated on 25 Jan 2023, across 2 notices.
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