Contracts Finder · Award
Oyster Cards Contact Handling Services
A public procurement published by Transport for London via Contracts Finder.
- £11.5m
- Award value
- £11.5m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.
Key details
- Buyer
- Transport for London
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79510000 — Telephone-answering services
- Currency
- GBP
- Total award value
- £11,500,000
- Tender value
- £11,500,000
- First published
- 27 Feb 2026
- Last updated
- 27 Feb 2026
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Journeycall Limited | SC202170 | 15 May 2025 | active | £11.5m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Transport for London
FAQs about this procurement
Who is the buyer for "Oyster Cards Contact Handling Services"?
Oyster Cards Contact Handling Services is a UK public-sector procurement published by Transport for London via Contracts Finder.
Has "Oyster Cards Contact Handling Services" been awarded?
Yes — 1 award is recorded, with a reported total value of £11,500,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Oyster Cards Contact Handling Services"?
1 supplier is linked: Journeycall Limited.
What is "Oyster Cards Contact Handling Services" worth?
The reported award value is £11,500,000.
When was "Oyster Cards Contact Handling Services" published?
It was first published on 27 Feb 2026 and last updated on 27 Feb 2026, across 1 notice.
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