Contracts Finder · Award
NHS App Contact Center Services
A public procurement published by NHS Digital via Contracts Finder.
- £14m
- Award value
- £7m
- Tender value
- 1
- Suppliers
- 2
- Awards
- 2
- Notices
- Award
- Stage
Overview
Provision of Contact Centre services to support a response to the COVID-19 crisis, specifically mobilisation services for the provision ID & Verification processing and tier 1 technical support services to support the NHS LOGIN & APP VACCINES SCALING SERVICE. Contact Centre Services (RM3815) framework call-off contract.
Key details
- Buyer
- NHS Digital
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 64200000 — Telecommunications services
- Currency
- GBP
- Total award value
- £14,000,000
- Tender value
- £7,000,000
- First published
- 21 May 2021
- Last updated
- 17 Sept 2021
Awards
2 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Teleperformance Ltd | 02060289 | 6 May 2021 | active | £7m |
| Teleperformance Ltd | 02060289 | 6 May 2021 | active | £7m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from NHS Digital
FAQs about this procurement
Who is the buyer for "NHS App Contact Center Services"?
NHS App Contact Center Services is a UK public-sector procurement published by NHS Digital via Contracts Finder.
Has "NHS App Contact Center Services" been awarded?
Yes — 2 awards are recorded, with a reported total value of £14,000,000. The current lifecycle stage is "Award".
Which suppliers are involved in "NHS App Contact Center Services"?
1 supplier is linked: Teleperformance Ltd.
What is "NHS App Contact Center Services" worth?
The reported award value is £14,000,000.
When was "NHS App Contact Center Services" published?
It was first published on 21 May 2021 and last updated on 17 Sept 2021, across 2 notices.
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