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Contracts Finder · Award

MHCLG Contact Centre First Line Support Services

A public procurement published by DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES via Contracts Finder.

Contracts FinderAward
£12m
Award value
£12m
Tender value
1
Suppliers
1
Awards
1
Notices
Award
Stage

Overview

This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.

Key details

Buyer
DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES
Source
Contracts Finder
Lifecycle stage
Award
Status
complete
CPV classification
72000000 — IT services: consulting, software development, Internet and support
Currency
GBP
Total award value
£12,000,000
Tender value
£12,000,000
First published
29 Oct 2025
Last updated
29 Oct 2025
View the original notice

Awards

1 award recorded on this procurement.

SupplierCompanies HouseAwardedStatusValue
XBP EUROPE LIMITED0128351228 Oct 2025active£12m

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Award noticeMHCLG Contact Centre First Line Support Services

All suppliers

Frameworks & programmes

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FAQs about this procurement

Who is the buyer for "MHCLG Contact Centre First Line Support Services"?

MHCLG Contact Centre First Line Support Services is a UK public-sector procurement published by DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES via Contracts Finder.

Has "MHCLG Contact Centre First Line Support Services" been awarded?

Yes — 1 award is recorded, with a reported total value of £12,000,000. The current lifecycle stage is "Award".

Which suppliers are involved in "MHCLG Contact Centre First Line Support Services"?

1 supplier is linked: XBP EUROPE LIMITED.

What is "MHCLG Contact Centre First Line Support Services" worth?

The reported award value is £12,000,000.

When was "MHCLG Contact Centre First Line Support Services" published?

It was first published on 29 Oct 2025 and last updated on 29 Oct 2025, across 1 notice.

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