L&Q Financial Inclusion Service

Provision of financial inclusion services to social housing residents, addressing significant financial issues (debt, welfare benefits and energy advice) that may result in the risk of eviction. This will be a two pronged approach which will focus on low level debt advice and guidance that will be provided by the procured partner (directly or through a supply chain), and higher level vulnerability support that will be managed in-house. Triaging of customers for both will be done by the external partner. We would be looking at around 7000 referrals per year to be triaged and helped through this service.