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Find a Tender · Contract

ITSM Software and Support. Helpdesk System

A public procurement published by CHESHIRE EAST COUNCIL via Find a Tender.

Find a TenderContract
—
Award value
—
Tender value
8
Suppliers
9
Awards
11
Notices
Contract
Stage

Overview

Halo IT Service Management Tool used to provide incident and request management, problem management, major incident management, change management and configuration management across the IT estate

Key details

Buyer
CHESHIRE EAST COUNCIL
Source
Find a Tender
Lifecycle stage
Contract
Status
complete
CPV classification
48000000 — Software package and information systems
Currency
GBP
Total award value
—
Tender value
—
First published
3 Sept 2024
Last updated
28 Jan 2026
View the original notice

Awards

9 awards recorded on this procurement.

SupplierCompanies HouseAwardedStatusValue
Halo Service Solutions LtdSC216980—active—
Halo Service Solutions LtdSC216980—active—
RingGo Limited03151938—active—
Unity Five Limited07202010—active—
Idox Software Ltd02933889—active—
Ascendant Solutions Data Management——active—
VIA Technologies Europe BV——active—
INSIGHT DIRECT (UK) LTD02579852—active—
4Net Technologies Ltd05448638—active—

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Award,contractITSM Software and Support. Helpdesk System
  2. Award,contractITSM Software and Support. Helpdesk System
  3. Award,contractPayment App Solution for Parking
  4. Award,contractParking Enforcement Software
  5. Award,contractCountryside Access Management Software (CAMS)
  6. Tender updateCountryside Access Management Software (CAMS)
  7. Tender updateCountryside Access Management Software (CAMS)
  8. Award,contractRobotic Process Automation
  9. Award,contractDemand-responsive transport - Booking/Scheduling System
  10. Award,contractEnd User Devices - Laptops
  11. Award,contractContact Centre as a Service Solution and Mobile App

All suppliers

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FAQs about this procurement

Who is the buyer for "ITSM Software and Support. Helpdesk System"?

ITSM Software and Support. Helpdesk System is a UK public-sector procurement published by CHESHIRE EAST COUNCIL via Find a Tender.

Has "ITSM Software and Support. Helpdesk System" been awarded?

Yes — 9 awards are recorded. The current lifecycle stage is "Contract".

Which suppliers are involved in "ITSM Software and Support. Helpdesk System"?

8 suppliers are linked: Halo Service Solutions Ltd, RingGo Limited, Unity Five Limited, Idox Software Ltd, Ascendant Solutions Data Management, VIA Technologies Europe BV, INSIGHT DIRECT (UK) LTD, 4Net Technologies Ltd.

When was "ITSM Software and Support. Helpdesk System" published?

It was first published on 3 Sept 2024 and last updated on 28 Jan 2026, across 11 notices.

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