Contracts Finder · Award
IT Service Management Tool (ITSM)
A public procurement published by Leicestershire County Council via Contracts Finder.
- £207k
- Award value
- £179.8k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Leicestershire County Council (LCC) is embarking on a tendering process to replace the existing Information Technology Service Management Tool used by ICT Services. The Council is seeking an out of the box solution, requiring minimal configuration that is delivered via SaaS. The Solution: The Council are looking for a solution that delivers an excellent experience for our customers, partners, service desk and support agents when they need to log, track and progress a service request. The system will need the potential to be scalable to other parts of the business that operate service desk functions which are not part of IT. The solution must be a commodity based product, and acce…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 72268000 — Software supply services
- Currency
- GBP
- Total award value
- £207,000
- Tender value
- £179,813
- First published
- 18 Nov 2016
- Last updated
- 18 Nov 2016
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Trustmarque Solutions | 02183240 | 27 Apr 2016 | active | £207k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Leicestershire County Council
FAQs about this procurement
Who is the buyer for "IT Service Management Tool (ITSM)"?
IT Service Management Tool (ITSM) is a UK public-sector procurement published by Leicestershire County Council via Contracts Finder.
Has "IT Service Management Tool (ITSM)" been awarded?
Yes — 1 award is recorded, with a reported total value of £207,000. The current lifecycle stage is "Award".
Which suppliers are involved in "IT Service Management Tool (ITSM)"?
1 supplier is linked: Trustmarque Solutions.
What is "IT Service Management Tool (ITSM)" worth?
The reported award value is £207,000.
When was "IT Service Management Tool (ITSM)" published?
It was first published on 18 Nov 2016 and last updated on 18 Nov 2016, across 1 notice.
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