Contracts Finder · Tender

Integrated Telephony Solution for NCS Network

A public procurement published by National Citizen Service via Contracts Finder.

Contracts FinderTender
Award value
£2.1m
Tender value
0
Suppliers
0
Awards
2
Notices
Tender
Stage

Overview

The National Citizen Service ("NCS") was set up by the Government in 2011 to tackle some of the biggest social challenges in the UK. Through a wide range of community programmes and projects for young adults, it looks to build social cohesion, mobility and engagement. NCS have been using Salesforce for the last 5 years and have had integrated telephony platform for 3 years. The Trust has built up our contact centre experience as an organisation and need to scale the implementation to be able to work with a wider range of organisations and increased support for remote agents and complexity of routing. NCS want to procure a solution that will co-terminate with our Salesforce contract in…

Key details

Source
Contracts Finder
Lifecycle stage
Tender
Status
planning
CPV classification
32429000 — Telephone network equipment
Currency
GBP
Total award value
Tender value
£2,100,000
First published
1 Aug 2019
Last updated
27 Feb 2020
View the original notice

Notice timeline

Every published notice in this procurement's lifecycle.

  1. Planning noticeIntegrated Telephony Solution for NCS Network
  2. Tender noticeSalesforce Integrated Telephony

Frameworks & programmes

More from National Citizen Service

FAQs about this procurement

Who is the buyer for "Integrated Telephony Solution for NCS Network"?

Integrated Telephony Solution for NCS Network is a UK public-sector procurement published by National Citizen Service via Contracts Finder.

Has "Integrated Telephony Solution for NCS Network" been awarded?

No award has been recorded yet. The current lifecycle stage is "Tender".

What is "Integrated Telephony Solution for NCS Network" worth?

The reported tender value is £2,100,000.

When was "Integrated Telephony Solution for NCS Network" published?

It was first published on 1 Aug 2019 and last updated on 27 Feb 2020, across 2 notices.

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