Contracts Finder · Award
FLEX AI Omni Channel Citizen Services Platform
A public procurement published by INFORMATION COMMISSIONER'S OFFICE via Contracts Finder.
- £800k
- Award value
- £800k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 48100000 — Industry specific software package
- Currency
- GBP
- Total award value
- £800,000
- Tender value
- £800,000
- First published
- 10 Feb 2023
- Last updated
- 10 Feb 2023
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| ICS.AI Ltd | 11346801 | 24 Nov 2022 | active | £800k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from INFORMATION COMMISSIONER'S OFFICE
FAQs about this procurement
Who is the buyer for "FLEX AI Omni Channel Citizen Services Platform"?
FLEX AI Omni Channel Citizen Services Platform is a UK public-sector procurement published by INFORMATION COMMISSIONER'S OFFICE via Contracts Finder.
Has "FLEX AI Omni Channel Citizen Services Platform" been awarded?
Yes — 1 award is recorded, with a reported total value of £800,000. The current lifecycle stage is "Award".
Which suppliers are involved in "FLEX AI Omni Channel Citizen Services Platform"?
1 supplier is linked: ICS.AI Ltd.
What is "FLEX AI Omni Channel Citizen Services Platform" worth?
The reported award value is £800,000.
When was "FLEX AI Omni Channel Citizen Services Platform" published?
It was first published on 10 Feb 2023 and last updated on 10 Feb 2023, across 1 notice.
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