Contracts Finder · Award
DVSA Contact Centre Additional Capacity - Call Surges 2023
A public procurement published by DVSA - Driver and Vehicle Standards Agency via Contracts Finder.
- £3.4m
- Award value
- £3.4m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79512000 — Call centre
- Currency
- GBP
- Total award value
- £3,417,608
- Tender value
- £3,417,608
- First published
- 15 Aug 2023
- Last updated
- 15 Aug 2023
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Foundever GB Ltd | 03450786 | 16 Jul 2023 | active | £3.4m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from DVSA - Driver and Vehicle Standards Agency
FAQs about this procurement
Who is the buyer for "DVSA Contact Centre Additional Capacity - Call Surges 2023"?
DVSA Contact Centre Additional Capacity - Call Surges 2023 is a UK public-sector procurement published by DVSA - Driver and Vehicle Standards Agency via Contracts Finder.
Has "DVSA Contact Centre Additional Capacity - Call Surges 2023" been awarded?
Yes — 1 award is recorded, with a reported total value of £3,417,608. The current lifecycle stage is "Award".
Which suppliers are involved in "DVSA Contact Centre Additional Capacity - Call Surges 2023"?
1 supplier is linked: Foundever GB Ltd.
What is "DVSA Contact Centre Additional Capacity - Call Surges 2023" worth?
The reported award value is £3,417,608.
When was "DVSA Contact Centre Additional Capacity - Call Surges 2023" published?
It was first published on 15 Aug 2023 and last updated on 15 Aug 2023, across 1 notice.
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