Find a Tender · Contract
DVSA Contact Centre Additional Capacity - Call Surges 2023
A public procurement published by Department for Transport via Find a Tender.
- —
- Award value
- —
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Contract
- Stage
Overview
Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice. These surges were managed on DVSA’s behalf by Capita and details of the volumes handled are included within this tender pack. ‘Normal’ call volumes are also illustrated. DVSA wishes to establish a formal call off arrangement to allow for rapid response to future surges be they Covid-19-related or not. The resource would be used sparingly – and only in the event that call volume pressures are experienced as such that DVSA-employed call centre staff cannot cope. No surges of the magnitude experienced in 2020 are forecast unle…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- complete
- CPV classification
- 79512000 — Call centre
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 15 Aug 2023
- Last updated
- 15 Aug 2023
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Foundever GB Ltd | 03450786 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
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Frameworks & programmes
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FAQs about this procurement
Who is the buyer for "DVSA Contact Centre Additional Capacity - Call Surges 2023"?
DVSA Contact Centre Additional Capacity - Call Surges 2023 is a UK public-sector procurement published by Department for Transport via Find a Tender.
Has "DVSA Contact Centre Additional Capacity - Call Surges 2023" been awarded?
Yes — 1 award is recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "DVSA Contact Centre Additional Capacity - Call Surges 2023"?
1 supplier is linked: Foundever GB Ltd.
When was "DVSA Contact Centre Additional Capacity - Call Surges 2023" published?
It was first published on 15 Aug 2023 and last updated on 15 Aug 2023, across 1 notice.
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