Contracts Finder · Award
Customer Service Surveys and Data Collection
A public procurement published by Notting Hill Genesis via Contracts Finder.
- £410k
- Award value
- £410k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Award
- Stage
Overview
NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.
Key details
- Buyer
- Notting Hill Genesis
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79311000 — Survey services
- Currency
- GBP
- Total award value
- £410,000
- Tender value
- £410,000
- First published
- 8 Sept 2022
- Last updated
- 8 Sept 2022
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Smoke Customer Intelligence Limited | 09800527 | 21 Jul 2022 | active | £410k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Notting Hill Genesis
FAQs about this procurement
Who is the buyer for "Customer Service Surveys and Data Collection"?
Customer Service Surveys and Data Collection is a UK public-sector procurement published by Notting Hill Genesis via Contracts Finder.
Has "Customer Service Surveys and Data Collection" been awarded?
Yes — 1 award is recorded, with a reported total value of £410,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Service Surveys and Data Collection"?
1 supplier is linked: Smoke Customer Intelligence Limited.
What is "Customer Service Surveys and Data Collection" worth?
The reported award value is £410,000.
When was "Customer Service Surveys and Data Collection" published?
It was first published on 8 Sept 2022 and last updated on 8 Sept 2022, across 2 notices.
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