Find a Tender · Contract
Customer Research Surveys
A public procurement published by Karbon Homes via Find a Tender.
- £330k
- Award value
- £330k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 3
- Notices
- Contract
- Stage
Overview
Karbon Group are looking for an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender. Several customer survey types and methodologies make up our Customer Experience Framework: • Perception surveys (Tenant Satisfaction Measures and Pulse) • Transactional surveys (service specific following a transaction) • Occasional ad hoc res…
Key details
- Buyer
- Karbon Homes
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- —
- Currency
- GBP
- Total award value
- £330,000
- Tender value
- £330,000
- First published
- 2 Dec 2025
- Last updated
- 17 Mar 2026
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| MEL Research | 03000946 | 2 Feb 2026 | pending | £330k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Karbon Homes
FAQs about this procurement
Who is the buyer for "Customer Research Surveys"?
Customer Research Surveys is a UK public-sector procurement published by Karbon Homes via Find a Tender.
Has "Customer Research Surveys" been awarded?
Yes — 1 award is recorded, with a reported total value of £330,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "Customer Research Surveys"?
1 supplier is linked: MEL Research.
What is "Customer Research Surveys" worth?
The reported award value is £330,000.
When was "Customer Research Surveys" published?
It was first published on 2 Dec 2025 and last updated on 17 Mar 2026, across 3 notices.
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