Find a Tender · Contract
Customer Research and Engagement
A public procurement published by NORTHUMBRIAN WATER GROUP LIMITED via Find a Tender.
- £1m
- Award value
- £1m
- Tender value
- 6
- Suppliers
- 6
- Awards
- 2
- Notices
- Contract
- Stage
Overview
NWL are looking for a supplier who can provide customer research and engagement and supporting consultancy services. In main this is to support Price Review 2029 (PR29). The plan will cover the services we will provide from 2030. The contract term will be four years, starting on the 1 April 2026.
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- —
- Currency
- GBP
- Total award value
- £1,000,000
- Tender value
- £1,000,000
- First published
- 17 Nov 2025
- Last updated
- 17 Mar 2026
Awards
6 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| QA Research Limited | — | 3 Mar 2026 | pending | £1m |
| Explain Research Limited | — | 3 Mar 2026 | pending | £1m |
| BMG Research Limited | 02841970 | 3 Mar 2026 | pending | £1m |
| ACCENT MARKETING AND RESEARCH LIMITED | 02231083 | 3 Mar 2026 | pending | £1m |
| Impact Research Ltd | 07245397 | 3 Mar 2026 | pending | £1m |
| I C S CONSULTING LIMITED | 04092342 | 3 Mar 2026 | pending | £1m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from NORTHUMBRIAN WATER GROUP LIMITED
FAQs about this procurement
Who is the buyer for "Customer Research and Engagement"?
Customer Research and Engagement is a UK public-sector procurement published by NORTHUMBRIAN WATER GROUP LIMITED via Find a Tender.
Has "Customer Research and Engagement" been awarded?
Yes — 6 awards are recorded, with a reported total value of £1,000,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "Customer Research and Engagement"?
6 suppliers are linked: QA Research Limited, Explain Research Limited, BMG Research Limited, ACCENT MARKETING AND RESEARCH LIMITED, Impact Research Ltd, I C S CONSULTING LIMITED.
What is "Customer Research and Engagement" worth?
The reported award value is £1,000,000.
When was "Customer Research and Engagement" published?
It was first published on 17 Nov 2025 and last updated on 17 Mar 2026, across 2 notices.
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