Contracts Finder · Award
Customer Relationship Programme
A public procurement published by Futures Housing Group via Contracts Finder.
- £170k
- Award value
- £198k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Futures Housing Group Ltd is looking to outsource and expand its customer feedback programme, and is looking for a research agency with prior experience and qualified expertise in running this on-going customer satisfaction programme. The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators. The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to sharing the function with an in-house team in the longer term.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 79342310 — Customer survey services
- Currency
- GBP
- Total award value
- £170,000
- Tender value
- £198,000
- First published
- 16 Jul 2019
- Last updated
- 16 Jul 2019
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Watermelon Research Ltd | 07917715 | 15 Jul 2019 | active | £170k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
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FAQs about this procurement
Who is the buyer for "Customer Relationship Programme"?
Customer Relationship Programme is a UK public-sector procurement published by Futures Housing Group via Contracts Finder.
Has "Customer Relationship Programme" been awarded?
Yes — 1 award is recorded, with a reported total value of £170,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Relationship Programme"?
1 supplier is linked: Watermelon Research Ltd.
What is "Customer Relationship Programme" worth?
The reported award value is £170,000.
When was "Customer Relationship Programme" published?
It was first published on 16 Jul 2019 and last updated on 16 Jul 2019, across 1 notice.
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