Contracts Finder · Award
Customer Relationship Management (CRM) System Training and Process Review
A public procurement published by Highways England via Contracts Finder.
- £154.3k
- Award value
- £154.3k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
MP Customer Service Division (CSD) and the wider MP Directorate, requires the services of subject matter expert resources to provide 7 months of specialist external CRM training, process review and technical advice to assist in the delivery of CRM rollout across Major Projects (MP) and optimise integration with the Operations CRM system. This work will also review and optimise business as usual (BAU) owner processes to help secure future organisational self-sufficiency in this field within Highways England.
Key details
- Buyer
- Highways England
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 73000000 — Research and development services and related consultancy services
- Currency
- GBP
- Total award value
- £154,345
- Tender value
- £154,345
- First published
- 15 Jul 2019
- Last updated
- 15 Jul 2019
Awards
1 award recorded on this procurement.
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Highways England
FAQs about this procurement
Who is the buyer for "Customer Relationship Management (CRM) System Training and Process Review"?
Customer Relationship Management (CRM) System Training and Process Review is a UK public-sector procurement published by Highways England via Contracts Finder.
Has "Customer Relationship Management (CRM) System Training and Process Review" been awarded?
Yes — 1 award is recorded, with a reported total value of £154,345. The current lifecycle stage is "Award".
Which suppliers are involved in "Customer Relationship Management (CRM) System Training and Process Review"?
1 supplier is linked: Atkins.
What is "Customer Relationship Management (CRM) System Training and Process Review" worth?
The reported award value is £154,345.
When was "Customer Relationship Management (CRM) System Training and Process Review" published?
It was first published on 15 Jul 2019 and last updated on 15 Jul 2019, across 1 notice.
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