Contracts Finder · Tender
Customer Experience Platform
A public procurement published by Norfolk County Council via Contracts Finder.
- —
- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 3
- Notices
- Tender
- Stage
Overview
To deliver its Customer Experience Strategy Norfolk County Council have approved a new Customer Experience Programme - 'One Customer, One Council'. One of the key areas of work for that programme is to update the technology the Council uses at the 'front door' to manage interfaces with customers, and it is this which is the subject of this statement of requirements and procurement exercise. The Council intends to procure a SaaS solution or solutions to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop. The Council is seeking a comme…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Tender
- Status
- active
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 15 Sept 2022
- Last updated
- 15 Sept 2022
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from Norfolk County Council
FAQs about this procurement
Who is the buyer for "Customer Experience Platform"?
Customer Experience Platform is a UK public-sector procurement published by Norfolk County Council via Contracts Finder.
Has "Customer Experience Platform" been awarded?
No award has been recorded yet. The current lifecycle stage is "Tender".
When was "Customer Experience Platform" published?
It was first published on 15 Sept 2022 and last updated on 15 Sept 2022, across 3 notices.
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