Find a Tender · Contract
Customer Experience Platform
A public procurement published by South Norfolk Council and Broadland District Council via Find a Tender.
- —
- Award value
- £1.3m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 4
- Notices
- Contract
- Stage
Overview
We are inviting expressions of interest to explore options to achieve the Council’s ambitions to develop, create and implement a customer experience platform. Both Council plans outline a strategic objective to deliver services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interac…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- planned
- CPV classification
- 48445000 — Customer Relation Management software package
- Currency
- GBP
- Total award value
- —
- Tender value
- £1,250,000
- First published
- 18 Jun 2024
- Last updated
- 30 Sept 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Goss Interactive Ltd | 03553908 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
FAQs about this procurement
Who is the buyer for "Customer Experience Platform"?
Customer Experience Platform is a UK public-sector procurement published by South Norfolk Council and Broadland District Council via Find a Tender.
Has "Customer Experience Platform" been awarded?
Yes — 1 award is recorded, with a reported total value of £1,250,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "Customer Experience Platform"?
1 supplier is linked: Goss Interactive Ltd.
What is "Customer Experience Platform" worth?
The reported tender value is £1,250,000.
When was "Customer Experience Platform" published?
It was first published on 18 Jun 2024 and last updated on 30 Sept 2025, across 4 notices.
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