Contracts Finder · Award
CP1436-17A Call Centre Services
A public procurement published by Devon County Council via Contracts Finder.
- £1m
- Award value
- £800k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Award
- Stage
Overview
Devon County Council (DCC) Require an intelligent, highly configurable contact centre technology solution to sit on top of our SfB infrastructure to service the contact centres listed in the invitation to tender and with the flexibility to provide additional sites, or different combinations of sites, as business requirements evolve. The solution should also provide Voicemail facilities for SfB users, flexible call queuing, IVR and directory services with speech recognition, whereby callers can ask for a member of staff, or a service by name. The expected total contract value is between £600,000 and £800,000 this is based on (10) ten year period. Devon County Council (DCC) operates an inter…
Key details
- Buyer
- Devon County Council
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- active
- CPV classification
- 79512000 — Call centre
- Currency
- GBP
- Total award value
- £1,000,000
- Tender value
- £800,000
- First published
- 2 May 2017
- Last updated
- 10 Aug 2017
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Netcall Telecom Limited | 01888629 | 7 Aug 2017 | active | £1m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Devon County Council
FAQs about this procurement
Who is the buyer for "CP1436-17A Call Centre Services"?
CP1436-17A Call Centre Services is a UK public-sector procurement published by Devon County Council via Contracts Finder.
Has "CP1436-17A Call Centre Services" been awarded?
Yes — 1 award is recorded, with a reported total value of £1,000,000. The current lifecycle stage is "Award".
Which suppliers are involved in "CP1436-17A Call Centre Services"?
1 supplier is linked: Netcall Telecom Limited.
What is "CP1436-17A Call Centre Services" worth?
The reported award value is £1,000,000.
When was "CP1436-17A Call Centre Services" published?
It was first published on 2 May 2017 and last updated on 10 Aug 2017, across 2 notices.
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