Find a Tender · Contract
CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
A public procurement published by Rhondda Cynon Taf CBC via Find a Tender.
- £1.7m
- Award value
- £2m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 3
- Notices
- Contract
- Stage
Overview
Rhondda Cynon Taff County Borough Council (RCTCBC) invites tenders for the provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM). The preferred solution must be cloud-based to ensure scalability, flexibility, and security. The council is seeking a CRM system that will allow us to meet our future aspirations, by offering a means to operate our future service delivery plans both efficiently and productively. Our aim is to be a live case reporting council; this has been informed by the learning from our response to recent emergencies which has helped us identify some important live reporting and case management fe…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- —
- Currency
- GBP
- Total award value
- £1,658,836
- Tender value
- £2,000,000
- First published
- 11 Apr 2025
- Last updated
- 3 Jul 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Computacenter (UK) Limited | 01584718 | 18 Jun 2025 | pending | £1.7m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Rhondda Cynon Taf CBC
FAQs about this procurement
Who is the buyer for "CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION"?
CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION is a UK public-sector procurement published by Rhondda Cynon Taf CBC via Find a Tender.
Has "CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION" been awarded?
Yes — 1 award is recorded, with a reported total value of £1,658,836. The current lifecycle stage is "Contract".
Which suppliers are involved in "CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION"?
1 supplier is linked: Computacenter (UK) Limited.
What is "CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION" worth?
The reported award value is £1,658,836.
When was "CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION" published?
It was first published on 11 Apr 2025 and last updated on 3 Jul 2025, across 3 notices.
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