Contact Centre Services

Automatic enrolment is a Government initiative to help more people save for later life through a pension scheme at work. In the past, many workers missed out on valuable pension benefits, because their employer didn't offer them a pension, or they didn't apply to join their company's pension scheme. TPR is responsible for maximizing employer compliance with their automatic enrolment duties. If employers fail to comply, it has various powers available to it, such as (by way of example) issuing a compliance notice or penalty (fine). Employers can ask for a review of these notices. For this contract, the supplier will be operating a Contact Centre which will primarily deal with enquiries,…