Find a Tender · Planning
Contact Centre Market Engagement
A public procurement published by Department for Work and Pensions via Find a Tender.
- —
- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 1
- Notices
- Planning
- Stage
Overview
The Department for Work and Pensions’ (DWP’s) existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe, with more than 33,000 advisors (c.17,000 concurrent) in circa 200 locations and handling approximately 90 million calls per annum. The contact centre platform is delivered on behalf of DWP by a managed service provider. DWP is currently evaluating options for how to continue delivering services beyond the expiry of the current contract. DWP is therefore undertaking a market engagement exercise to gather insights from suppliers to help inform its future contact centre strategy. The market engagement activity will consis…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Planning
- Status
- planned
- CPV classification
- 79512000 — Call centre
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 5 Dec 2022
- Last updated
- 5 Dec 2022
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from Department for Work and Pensions
FAQs about this procurement
Who is the buyer for "Contact Centre Market Engagement"?
Contact Centre Market Engagement is a UK public-sector procurement published by Department for Work and Pensions via Find a Tender.
Has "Contact Centre Market Engagement" been awarded?
No award has been recorded yet. The current lifecycle stage is "Planning".
When was "Contact Centre Market Engagement" published?
It was first published on 5 Dec 2022 and last updated on 5 Dec 2022, across 1 notice.
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