Contracts Finder · Award
Contact Centre as a Service
A public procurement published by Money and Pensions Service via Contracts Finder.
- £9.2m
- Award value
- £9.2m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 48333000 — Contact management software package
- Currency
- GBP
- Total award value
- £9,187,844
- Tender value
- £9,187,844
- First published
- 4 Nov 2025
- Last updated
- 4 Nov 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Kerv Digital Limited | 07510381 | 15 Oct 2025 | active | £9.2m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
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FAQs about this procurement
Who is the buyer for "Contact Centre as a Service"?
Contact Centre as a Service is a UK public-sector procurement published by Money and Pensions Service via Contracts Finder.
Has "Contact Centre as a Service" been awarded?
Yes — 1 award is recorded, with a reported total value of £9,187,844. The current lifecycle stage is "Award".
Which suppliers are involved in "Contact Centre as a Service"?
1 supplier is linked: Kerv Digital Limited.
What is "Contact Centre as a Service" worth?
The reported award value is £9,187,844.
When was "Contact Centre as a Service" published?
It was first published on 4 Nov 2025 and last updated on 4 Nov 2025, across 1 notice.
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