Contracts Finder · Award
Complaints and Compliments System
A public procurement published by North Yorkshire County Council via Contracts Finder.
- £76.8k
- Award value
- £76.7k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Access to Liberty Create / Citizen Hub (Starter Licence) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council. Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules. This is a 1 year contract with the option to extend for a further two 1 year periods (1+1+1)."
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 48600000 — Database and operating software package
- Currency
- GBP
- Total award value
- £76,770
- Tender value
- £76,700
- First published
- 16 Oct 2024
- Last updated
- 16 Oct 2024
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| NETCALL TECHNOLOGY LIMITED | 02831215 | 27 Aug 2024 | active | £76.8k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from North Yorkshire County Council
FAQs about this procurement
Who is the buyer for "Complaints and Compliments System"?
Complaints and Compliments System is a UK public-sector procurement published by North Yorkshire County Council via Contracts Finder.
Has "Complaints and Compliments System" been awarded?
Yes — 1 award is recorded, with a reported total value of £76,770. The current lifecycle stage is "Award".
Which suppliers are involved in "Complaints and Compliments System"?
1 supplier is linked: NETCALL TECHNOLOGY LIMITED.
What is "Complaints and Compliments System" worth?
The reported award value is £76,770.
When was "Complaints and Compliments System" published?
It was first published on 16 Oct 2024 and last updated on 16 Oct 2024, across 1 notice.
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