Clinical Audit Tool

North West Ambulance Service, referred herein as the Trust is looking into market options to procure a clinical audit tool (CAT) that will support the clinical audit of patient care delivered by the Trust remotely and on scene. <br/>Remote care is provided by the Trust’s Integrated Contact Centre (ICC) which combines service users who call the 999 and 111 service. Calls received create a patient incident which are managed through:<br/>- Command, control and communicate computer aided dispatch (C3 CAD) for 999 calls; and,<br/>- Single Patient Management System (SPMS) for 111 calls.<br/><br/>Depending on the primary triage code designated by either NHS Pathways (NHSP), NHS Pathways Clinical C…