Contracts Finder · Award
Case and Customer Management Solution(s) 2022 - AWARD
A public procurement published by Reading Borough Council via Contracts Finder.
- £2m
- Award value
- £3m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Award
- Stage
Overview
Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution - this lot covers case, document workflow and task management; Lot 2 - Customer platform - this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query vi…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 48000000 — Software package and information systems
- Currency
- GBP
- Total award value
- £2,035,910
- Tender value
- £3,000,000
- First published
- 3 Oct 2022
- Last updated
- 3 Oct 2022
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Arcus Global Ltd | 06946606 | 2 Oct 2022 | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Reading Borough Council
FAQs about this procurement
Who is the buyer for "Case and Customer Management Solution(s) 2022 - AWARD"?
Case and Customer Management Solution(s) 2022 - AWARD is a UK public-sector procurement published by Reading Borough Council via Contracts Finder.
Has "Case and Customer Management Solution(s) 2022 - AWARD" been awarded?
Yes — 1 award is recorded, with a reported total value of £2,035,910. The current lifecycle stage is "Award".
Which suppliers are involved in "Case and Customer Management Solution(s) 2022 - AWARD"?
1 supplier is linked: Arcus Global Ltd.
What is "Case and Customer Management Solution(s) 2022 - AWARD" worth?
The reported award value is £2,035,910.
When was "Case and Customer Management Solution(s) 2022 - AWARD" published?
It was first published on 3 Oct 2022 and last updated on 3 Oct 2022, across 2 notices.
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