Contracts Finder · Award
Call Handling
A public procurement published by WEST DORSET DISTRICT COUNCIL via Contracts Finder.
- £36.4k
- Award value
- £36.4k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9. service id 356177055381325. Inform are the sole supplier on this framework.
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 48000000 — Software package and information systems
- Currency
- GBP
- Total award value
- £36,361
- Tender value
- £36,361
- First published
- 4 Apr 2018
- Last updated
- 4 Apr 2018
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| INFORM COMMUNICATIONS LTD | 02644647 | 2 Apr 2018 | active | £36.4k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from WEST DORSET DISTRICT COUNCIL
FAQs about this procurement
Who is the buyer for "Call Handling"?
Call Handling is a UK public-sector procurement published by WEST DORSET DISTRICT COUNCIL via Contracts Finder.
Has "Call Handling" been awarded?
Yes — 1 award is recorded, with a reported total value of £36,361. The current lifecycle stage is "Award".
Which suppliers are involved in "Call Handling"?
1 supplier is linked: INFORM COMMUNICATIONS LTD.
What is "Call Handling" worth?
The reported award value is £36,361.
When was "Call Handling" published?
It was first published on 4 Apr 2018 and last updated on 4 Apr 2018, across 1 notice.
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