Contracts Finder · Award
Call Centre Solution
A public procurement published by Southern Housing via Contracts Finder.
- £1.9m
- Award value
- £1.9m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 1
- Notices
- Award
- Stage
Overview
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
Key details
- Buyer
- Southern Housing
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- complete
- CPV classification
- 64200000 — Telecommunications services
- Currency
- GBP
- Total award value
- £1,941,906
- Tender value
- £1,941,906
- First published
- 25 Jun 2024
- Last updated
- 25 Jun 2024
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| 8x8 UK Limited | 05083841 | 29 Mar 2024 | active | £1.9m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Southern Housing
FAQs about this procurement
Who is the buyer for "Call Centre Solution"?
Call Centre Solution is a UK public-sector procurement published by Southern Housing via Contracts Finder.
Has "Call Centre Solution" been awarded?
Yes — 1 award is recorded, with a reported total value of £1,941,906. The current lifecycle stage is "Award".
Which suppliers are involved in "Call Centre Solution"?
1 supplier is linked: 8x8 UK Limited.
What is "Call Centre Solution" worth?
The reported award value is £1,941,906.
When was "Call Centre Solution" published?
It was first published on 25 Jun 2024 and last updated on 25 Jun 2024, across 1 notice.
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