Contracts Finder · Award
Audience Services
A public procurement published by The British Broadcasting Corporation (BBC) via Contracts Finder.
- £40.6m
- Award value
- £47.9m
- Tender value
- 1
- Suppliers
- 1
- Awards
- 2
- Notices
- Award
- Stage
Overview
The BBC is looking to procure customer management services to support a broad range of services including: - Handling editorial and non-editorial complaints - Responding to enquiries - Managing comments & appreciations - Technical support for iPlayer, Sounds, BBC Account - Reception Advice - BBC Action Lines - BBC Charitable Appeals & Donations collections (Lifeline & Radio 4) - Artist mail - Ticketing for BBC shows - Take Part in a show - BBC Switchboard The BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output and services which continue to inform, educate and enter…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Award
- Status
- active
- CPV classification
- 79342300 — Customer services
- Currency
- GBP
- Total award value
- £40,600,000
- Tender value
- £47,920,000
- First published
- 4 Mar 2024
- Last updated
- 6 May 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Serco Limited | 00242246 | 7 Apr 2025 | active | £40.6m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from The British Broadcasting Corporation (BBC)
FAQs about this procurement
Who is the buyer for "Audience Services"?
Audience Services is a UK public-sector procurement published by The British Broadcasting Corporation (BBC) via Contracts Finder.
Has "Audience Services" been awarded?
Yes — 1 award is recorded, with a reported total value of £40,600,000. The current lifecycle stage is "Award".
Which suppliers are involved in "Audience Services"?
1 supplier is linked: Serco Limited.
What is "Audience Services" worth?
The reported award value is £40,600,000.
When was "Audience Services" published?
It was first published on 4 Mar 2024 and last updated on 6 May 2025, across 2 notices.
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