Find a Tender · Contract
AI in Customer Service and Central Control
A public procurement published by YORKSHIRE WATER SERVICES LIMITED via Find a Tender.
- £32m
- Award value
- £32m
- Tender value
- 6
- Suppliers
- 6
- Awards
- 3
- Notices
- Contract
- Stage
Overview
As part of a wider digital transformation agenda, Yorkshire Water is exploring the role that Artificial Intelligence (AI) technologies could play in enhancing operations and improving efficiencies. This exploratory initiative is initially focused on two high-impact domains: • Customer Service, where AI may enable greater responsiveness, efficiency, and personalisation in customer interactions. • Central Control, where AI could support optimisation of operational decisions, resource management, and real-time anomaly detection. This RFI forms the first step in identifying the range of AI-enabled capabilities currently available in the market. This is seeking to cover both off-the-shelf softwa…
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- planning
- CPV classification
- —
- Currency
- GBP
- Total award value
- £32,000,000
- Tender value
- £32,000,000
- First published
- 23 May 2025
- Last updated
- 2 Dec 2025
Awards
6 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Answer Digital | 03655429 | 2 Feb 2025 | pending | £32m |
| DOZA CONSULTING LTD | 14759116 | 2 Feb 2025 | pending | £32m |
| FACULTY SCIENCE LIMITED | 08873131 | 2 Feb 2025 | pending | £32m |
| ARTESIA CONSULTING LIMITED | 06576180 | 2 Feb 2025 | pending | £32m |
| SAND TECH AI (UK) LTD | 11554357 | 2 Feb 2025 | pending | £32m |
| JACOBS U.K. LIMITED | 02594504 | 2 Feb 2025 | pending | £32m |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from YORKSHIRE WATER SERVICES LIMITED
FAQs about this procurement
Who is the buyer for "AI in Customer Service and Central Control"?
AI in Customer Service and Central Control is a UK public-sector procurement published by YORKSHIRE WATER SERVICES LIMITED via Find a Tender.
Has "AI in Customer Service and Central Control" been awarded?
Yes — 6 awards are recorded, with a reported total value of £32,000,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "AI in Customer Service and Central Control"?
6 suppliers are linked: Answer Digital, DOZA CONSULTING LTD, FACULTY SCIENCE LIMITED, ARTESIA CONSULTING LIMITED, SAND TECH AI (UK) LTD, JACOBS U.K. LIMITED.
What is "AI in Customer Service and Central Control" worth?
The reported award value is £32,000,000.
When was "AI in Customer Service and Central Control" published?
It was first published on 23 May 2025 and last updated on 2 Dec 2025, across 3 notices.
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