Find a Tender · Contract
Additional Call Centre Capacity
A public procurement published by The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS") via Find a Tender.
- —
- Award value
- —
- Tender value
- 9
- Suppliers
- 9
- Awards
- 1
- Notices
- Contract
- Stage
Overview
The Common Services Agency (more commonly known as National Services Scotland) (‘the Authority’), is undertaking this procurement of Additional Call Centre Capacity (‘Service’) on behalf of all entities constituted pursuant to the National Health Service (Scotland) Act 1978, (i.e. all NHS Scotland Health Boards, Special Health Boards and the Authority or other NHS Organisation established pursuant to the NHS (Scotland) Act 1978), any integrated Join Boards established pursuant to the new Public Bodies (Joint Working) Scotland Act 2014 (collectively hereafter referred to as ‘Participating Authorities’), where applicable.
Key details
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- complete
- CPV classification
- 79512000 — Call centre
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 15 Feb 2021
- Last updated
- 15 Feb 2021
Awards
9 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Advice Direct Scotland | SC225689 | — | active | — |
| ASCENSOS | 08409950 | — | active | — |
| go-centric | 07377180 | — | active | — |
| Customer Experience People Ltd | — | — | active | — |
| HGS UK | 10629499 | — | active | — |
| Journeycall Ltd | SC202170 | — | active | — |
| Pursuit Digital Ltd | 14006507 | — | active | — |
| Serco | 00242246 | — | active | — |
| Sitel UK Limited | — | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS")
FAQs about this procurement
Who is the buyer for "Additional Call Centre Capacity"?
Additional Call Centre Capacity is a UK public-sector procurement published by The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS") via Find a Tender.
Has "Additional Call Centre Capacity" been awarded?
Yes — 9 awards are recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "Additional Call Centre Capacity"?
9 suppliers are linked: Advice Direct Scotland, ASCENSOS, go-centric, Customer Experience People Ltd, HGS UK, Journeycall Ltd, Pursuit Digital Ltd, Serco.
When was "Additional Call Centre Capacity" published?
It was first published on 15 Feb 2021 and last updated on 15 Feb 2021, across 1 notice.
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