Contracts Finder · Tender
24/015 Customer Contact Solution
A public procurement published by Tamworth Borough Council via Contracts Finder.
- —
- Award value
- —
- Tender value
- 0
- Suppliers
- 0
- Awards
- 1
- Notices
- Tender
- Stage
Overview
Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enha…
Key details
- Source
- Contracts Finder
- Lifecycle stage
- Tender
- Status
- active
- CPV classification
- 48000000 — Software package and information systems
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 18 Dec 2024
- Last updated
- 18 Dec 2024
Notice timeline
Every published notice in this procurement's lifecycle.
Frameworks & programmes
More from Tamworth Borough Council
FAQs about this procurement
Who is the buyer for "24/015 Customer Contact Solution"?
24/015 Customer Contact Solution is a UK public-sector procurement published by Tamworth Borough Council via Contracts Finder.
Has "24/015 Customer Contact Solution" been awarded?
No award has been recorded yet. The current lifecycle stage is "Tender".
When was "24/015 Customer Contact Solution" published?
It was first published on 18 Dec 2024 and last updated on 18 Dec 2024, across 1 notice.
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