Find a Tender · Contract
2023_Global - Think Customer
A public procurement published by British Council via Find a Tender.
- —
- Award value
- —
- Tender value
- 2
- Suppliers
- 2
- Awards
- 2
- Notices
- Contract
- Stage
Overview
The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digital learning services, there remain gaps in the overall customer journey. The tender is divided into two lots. Potential suppliers may bid for one or both lots.LOT 1 - Realising business performance through customer centricity. The supplier will help British Council to define a future customer experience vision and implement the transfor…
Key details
- Buyer
- British Council
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- 79400000 — Business and management consultancy and related services
- Currency
- GBP
- Total award value
- —
- Tender value
- —
- First published
- 13 Feb 2023
- Last updated
- 5 Jul 2023
Awards
2 awards recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| Engine Partners UK LLP | OC365812 | — | active | — |
| Clarasys Ltd | 07311129 | — | active | — |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from British Council
FAQs about this procurement
Who is the buyer for "2023_Global - Think Customer"?
2023_Global - Think Customer is a UK public-sector procurement published by British Council via Find a Tender.
Has "2023_Global - Think Customer" been awarded?
Yes — 2 awards are recorded. The current lifecycle stage is "Contract".
Which suppliers are involved in "2023_Global - Think Customer"?
2 suppliers are linked: Engine Partners UK LLP, Clarasys Ltd.
When was "2023_Global - Think Customer" published?
It was first published on 13 Feb 2023 and last updated on 5 Jul 2023, across 2 notices.
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