Find a Tender · Contract
00534-CS – Transactional Customer Feedback
A public procurement published by Stonewater Limited via Find a Tender.
- £240k
- Award value
- £240k
- Tender value
- 1
- Suppliers
- 1
- Awards
- 3
- Notices
- Contract
- Stage
Overview
Stonewater is seeking to procure a journey-led, transactional customer feedback solution. The programme will enable real-time insight across key service areas, support continuous improvement, and empower colleagues to act swiftly on customer feedback. Programme Objectives •Capture real-time feedback across a wide range of customer journeys •Improve service delivery and reduce customer effort •Enable a robust loop-closing process to resolve issues quickly •Provide actionable insight through AI-driven analysis and dashboards •Support a flexible, scalable model that evolves with organisational needs. Scope of Services The programme will initially cover the following customer journeys/transacti…
Key details
- Buyer
- Stonewater Limited
- Source
- Find a Tender
- Lifecycle stage
- Contract
- Status
- active
- CPV classification
- —
- Currency
- GBP
- Total award value
- £240,000
- Tender value
- £240,000
- First published
- 23 Jul 2025
- Last updated
- 5 Nov 2025
Awards
1 award recorded on this procurement.
| Supplier | Companies House | Awarded | Status | Value |
|---|---|---|---|---|
| IN-HOUSE RESEARCH LIMITED | 03537670 | 25 Sept 2025 | pending | £240k |
Notice timeline
Every published notice in this procurement's lifecycle.
All suppliers
Frameworks & programmes
More from Stonewater Limited
FAQs about this procurement
Who is the buyer for "00534-CS – Transactional Customer Feedback"?
00534-CS – Transactional Customer Feedback is a UK public-sector procurement published by Stonewater Limited via Find a Tender.
Has "00534-CS – Transactional Customer Feedback" been awarded?
Yes — 1 award is recorded, with a reported total value of £240,000. The current lifecycle stage is "Contract".
Which suppliers are involved in "00534-CS – Transactional Customer Feedback"?
1 supplier is linked: IN-HOUSE RESEARCH LIMITED.
What is "00534-CS – Transactional Customer Feedback" worth?
The reported award value is £240,000.
When was "00534-CS – Transactional Customer Feedback" published?
It was first published on 23 Jul 2025 and last updated on 5 Nov 2025, across 3 notices.
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