UK SBS Early Conciliation: User research

Based on the webpages listed: • http://www.acas.org.uk/earlyconciliation • https://ec.acas.org.uk/ Acas would like to get evidence of: • Understanding of how users of EC get to the Early Conciliation webpages (the user journey) and what they expect in terms of information and service when they arrive at these webpages (the webpages above can also be accessed via link from GOV.UK Website here https://www.gov.uk/employment-tribunals) • User comprehension of the information provided on those webpages. • Usability of the web-front end (i.e. going beyond the form itself to consider how th…